Glossary

A

Accounting Integration

The Accounting integration provides a way to sync your sales and inventory transactions to your accounting software. Available accounting integrations are QuickBooks and Xero.

Active Orders

Are orders which have not fully paid or voided.

Active Payment

Are payment methods that are marked active in the dashboard.

Actual Time

Is the exact date and time in which a process was performed.

Advanced Activation

Is the ability to activate different units in different branches.

Ahead Orders

Orders having their payments postponed to later specified time.

API Secret

It`s a unique code that gives the user the ability to access the data through the API.

App Pin code

The app user's password which will be used to login to the applications.

Approved Transactions

Transactions that have been approved by an authorized user.

App version

Reflects the App`s currently running version.

Attendance Status

Shows clock in time for each employee.

Auto Pair

Is a setting used to allow Auto Pairing between devices that are registered within the same branch.

Average Per Order

The average amount of sales per order which can be calculated as follows:

    Average Per Order = Price of Total Sales / Quantity of Total Sales

Average Per Person

The average amount of sales per person which can be calculated as follows:

    Average Per Person = Price of Total Sales / Guest Count

B

Barcode Scanner

Is a device used to scan entities with barcodes set up into the system. It replaces the manual selection approach.

Base currency

Is the currency used to determine the Conversion Rate for other currencies.

Branch Tags

Are a method of grouping branches that share similar characteristics. Such as branches that are located in a specific city.

Bump

Is an action used in KDS device to notify the users\clients that the orders\products in the kitchen are ready. Bumbed orders can be recalled using the history button and can be dismissed once they are done.

Business Date

The business date in which the order was created on.

Business Intelligence Integration

Business Intelligence is the use of technologies, applications and practices for the collection, integration, analysis, and presentation of business information to support better business decision making. Available tools include, Fruits360 and ShopBrain.

Business Start Time

Is a Cashier app settings option in which three Time options can be set in order to automatically End Day. If cashier doesn't end day after 12:00 am the cashier will automatically end it at these times and start a new business date, 4:00 AM, 5:00 AM, 6:00 AM.

C

Calendar View

Shows a calendar with marked dates that correspond to orders due date. Tapping a day sets the due date filter.

Call Center and API Orders

Are two services provide by Foodics for enabling Online Ordering.

Call Name

Assign a Call Name to the person to be called when the order is ready.

Cash Drawer

Is the box that contains the cash payments at Cashier counter.

Cash Drop

Is used to remove money from the drawer when the drawer is getting heavy, the removed money can be saved in another safe.

Cashier App

Is the Foodics provided application for placing and managing orders.

Cashier Printer

Printer device that's dedicated to Cashier transactions. It's usually positioned at the Cashier Counter.

Cashier Register

Is the section of the cashier where the menu is reflected.

Cash Shortage

(Opposite of Cash Surplus) Is the amount of variation between the closing amount and estimated cash in register, and is shown when the amount of cash is less than what it should be. This value is represented as:

    Cash Shortage = Closing Amount - Estimated Cash In Register

Cash Surplus

(Opposite of Cash Shortage) Is the amount of variation between the closing amount and estimated cash in register, and is shown when the amount of cash is greater than what it should be. This value is represented as:

    Cash Surplus = Closing Amount - Estimated Cash In Register

Check

A printable check that depicts the order`s details.

Clear Customer

Is the action used to unlink the customer`s association with the order. Must Assign Customer for it to appear.

Clock In

Is the action of starting the employee's shift, helps documenting employees attendance and compare sales done by each employee.

Clock Out

Is the action of ending the employee's shift, till should be closed in order to clock out.

Close Till

Is a Cashier app button used to enter the amount of money found in Cash Drawer at the time of ending a shift.

Conversion Rate

Is the rate used to convert a currency`s value to another currency.

Customer Tags

Are a method of grouping customers that share similar characteristics. Can be used to categorize customers that belong to a certain entity for example.

Custom Price

Is the ability to set customized prices for different units in different branches.

Custom Void Reason

Custom void is used when you want to add a specific void reason other than the provided suggestions.

D

Damage Transaction

Is a type of inventory transactions that is used to mark damaged items.

Dashboard

Is the Foodics provided console where all business processes and transactions are managed.

Declined Orders

Are those orders sent by Waiter or Call Center, and have been rejected by Cashier.

Default Order Type

The default order type used, can be set manually from Cashier Settings. Selected value will be set automatically when New button is pressed on the Cashier App.

Delayed Products

Is a product that has exceeded its dedicated preparation time.

Delay

The amount of time delay without performing either Payment or Void.

Delivery Address

Used in delivery orders, if registered in the dashboard address will be set automatically. Can be added\modified using the Set Delivery Address option in Cashier Order Options.

Delivery Management Integration

Is the use of delivery management softwares to provide a dedicated system to manage delivery orders, teams, dispatchers, and drivers. It also provides analytics about performance regrading different aspects of the delivery process. Available platforms include Dook, Swift, Order Lord and Yswa.

Device Ip Address

Represents the device`s IP Address, requires an internet connection.

Diagnostics

Is an application screen that contains information related to the host device and the application itself.

Dial Code

The dial code which corresponds to the country in which a person is located.

Digital Menu Integration

Digital Menu gives you the ability to create a visually striking, contemporary digital tablet menu. Such as FineDine.

Digital wallet Integration

A digital wallet refers to an electronic device or online service that allows an individual to make electronic transactions. Such as STC Pay.

Display APP

Is the Foodics provided application for showing the order and total price for the customer at Cashier Counter in order to serv for the payment process.

Done Orders

Orders paid in full will have its status changed to Done.

Done Transactions

Inventory Transactions that have been completed.

Download Data

Is the process of downloading data updates from Dashboard using Download Data button found in Cashier Sync screen.

Due Amount

The order`s total value.

Due Time

The maximum dedicated time for the Ahead orders' payment.

E

Employee Number

An internal number given to each employee by the business.

Enabled order types in prints

This term refers to which orders are enabled for which printer, it can be specified from the Device Settings in the Cashier App.

Enabled products in kitchen

This term refers to which products are associated with which kitchen printer. It can be customized from the Device Settings in the cashier.

Enabled Tables

Select the tables in which this Waiter user can assign orders to when making Dine in orders.

Enabled Waiters

Are the set of enabled employees to act as Waiters.

End Day

Is a Cashier app button used to end the business day.

Entered Quantity

The value entered by the cashier user for closing the till. This value should be exactly the same amount of money found in the Cashier Drawer at the time of closing the till.

ERP Integration

ERP, or enterprise resource planning, is a modular software system designed to integrate the main functional areas of an organization's business processes into a unified system. Available softwares include Muazanh.

Estimated Cash in Register

This represents the Cashier device estimation for the value that should be in Cash Drawer at the time of closing the till.

Expiry Transaction

Is a type of inventory transactions that is used to mark expired items within the system.

F

Full Payment

Is the process of paying the total price amount required for an order.

G

Geidea

A special payment methods that is added to your list of payment methods needs further configuration.

Geocoding Integration

Geocoding is the process of transforming a description of a location such as a pair of coordinates, an address, or a name of a place to a location on the earth's surface. Available softwares include What3Words.

Global Branch Check Box

Toggles activation in certain branches. You can select global to activate in all branches.

Global Check Box

On the left side of the activation screen, you will find a list of all the items that you can toggle its activation On and Off. Let’s take categories as an example, once you click it you will get a list of all categories with check boxes on its left, these boxes are called Global Check boxes unchecking them will deactivate the category everywhere.

Group Bump

Is the process of bumping all products that share the same customization.

Guests

The number of persons who visited the restaurant.

H

HID

The ID that uniquely identifies each transaction or item or any entity in the database. Can be used by integrators to find or fetch certain transactions or items.

I

Inactive User

Is an app user who does not perform any action on the device for a period of time.

Initial Waiting Time

Waiting time usually starts from 0, it can be changed to start from a determined initial waiting time.

Internet Status

Represents the connection status to the internet, can be connected or not connected.

Inventory Item Recipe

Is the collective items and quantities used of inventory items to create another inventory item. Usually used in producible items.

Inventory Item Tags

Are a method of grouping inventory items that share similar characteristics. Can be used to facilitate the use of inventory transactions.

Inventory Levels

The quantity of each inventory item available in the stock.

J

Join Order

Allows you to combine two different orders into one.

K

KDS APP

Is the Foodics provided application for serving ordering processes inside the Kitchen.

Kitchen Done at Time

Is the time in which the order has finished preparing in the kitchen.

Kitchen Printer

Printer device that's dedicated to kitchen transactions. It's usually positioned at the kitchen in order to communicate with chefs.

Kitchen Print

A paper that contains information relevant to the kitchen`s view. Must assign a kitchen printer in order to acquire.

Kitchen Received at Time

Is the time in which the kitchen has received the order through KDS or Kitchen Printer.

Knowledge Base

Is the user manual provided by Foodics for all of its setup devices and interfaces.

L

Last Data Download

Reflects the last time data was downloaded into the Cashier App.

Latitude

Is the angular distance of a place north or south of the earth's equator.

Live Chat

Is a service provided by Foodics for running Live Customer Service Support.

Longitude

Is the angular distance of a place east or west of the Greenwich meridian.

Loyalty Integration

Loyalty programs are structured marketing strategies designed by merchants to encourage customers to continue to shop at or use the services of businesses associated with each program. Available programs include Loyalle and Mukafaat.

Loyalty

Are points collected by the customer based on the total receipt value, which can be redeemed later on. Requires loyalty systems integration, such as Loyalle and Mukafaat.

M

Manage Tables

What is meant by manage table is the ability to create a virtual layout of your Dine in section within the Foodics system.

Marketing Integration

Marketing programs provides a marketing automation platform and an email marketing service that gives you the ability to create and manage mailing lists, newsletters, automated campaigns and more. Such as, Mailchimp.

Master Cashier

Is the main Cashier located in one branch which sub cashier relies on.

Maximum Return period

The maximum period in which return will be allowed. Can be set manually from the Cashier Settings.

Maximum options

Are the highest number of possible selections for modifier options.

Minimum options

Are the lowest number of possible selections for modifier options.

Multiple Modifier selection

When Is Multiple option set to Yes, the user will have the ability to pick more than one modifier option at a time in various quantities.

N

Notifier APP

Is the Foodics provided application for displaying customers’ orders with their preparation status inside the restaurant.

Number of copies for prints

This term refers to how many prints are set to be printed for Receipt and kitchen prints. It will be set to one by default.

O

Official Receipt

Receipts can have one of two titles, its either an Official Receipt or a Receipt Reprint. The first print is always titled Official Receipt.

Online ordering Integration

Online food ordering is the process of food delivery or takeout from a local restaurant or food cooperative through a web page or app. Available integrations are Akel, W99l, TmmmT and Ngwah.

Open Discounts

Is the type of discount that is to be determined by the user at the time of application.

Open Till

Is a Cashier app button used to enter the amount of money found in Cash Drawer at the time of starting new shift.

Order Discounts

A reduction in the order`s final price it can be either preset or open (Amount or Percentage).

Order Info Printer

Printer device that's dedicated for printing Order Info.

Order Info Print

Prints the header of the kitchen print separately.

Order notes

Are additional remarks regarding the entire order that the cashier wants to convey to kitchen employees.

Order Sources

Where the order has been initiated it can be either from (Cashier, Waiter, Call center or API).

orders Pending Uploads

Are orders waiting to be uploaded to the dashboard.

Orders Summary Report

Is a Cashier app report that is used to view details related to orders, sales, income and returns within a specified business date.

Order Tags

Are a method of grouping orders that share similar characteristics. Can be used to mark certain orders.

Original Quantity

The real available quantity of a specific item.

Other out Transaction

Is a type of inventory transactions that is used when items are disposed by methods other than expiry, damage, waste or consumption.

Other in Transaction

Is a type of inventory transactions that is used when items are acquired from methods other than purchasing or production such as promo or extra.

P

The previously paid amount.

Partial Payment

Is the process of paying a partial amount of an order's price.

Pay In

Is used when you deposit money into the business for a reason other than sales during a shift.

Payment terminal Integration

is a device which interfaces with payment cards to make electronic funds transfers. Available integrations include Geidea.

Pay Out

Is used when you take money out of the cash drawer to pay someone or use it to buy something from a vendor during a shift.

Pay Without Close

A feature that allows you to pay the order without changing it's status to Done. This can be used only if the order is being paid in full where the following is exactly true:

    To Pay = Due - Paid

Pending Orders

Are those orders sent by Waiter or Call Center, and are waiting for Cashier acceptance.

Pending uploads

Can be either Orders, Shifts or Tills waiting to be sent to the dashboard. To be displayed in reports.

Persons

The number of persons assigned to the order.

Ping

Is a pairing option that checks for connectivity status between devices.

Preparation Time

The time dedicated for the product's preparation or the time spent for the order preparation after it has been sent to Kitchen.

Preset Delivery Price

Is the default delivery price which will be added automatically to the final price of Delivery orders.

Preset Discounts

Is the type of discount that is created and saved by an authorized Dashboard user.

Pricing Mode

There are two pricing modes which can be toggled. These modes are Inclusive where products and modifiers have taxes included within their prices, and Exclusive where product and modifiers have taxes excluded from their prices.

Pricing type

The way products are priced, either preset or open where the pricing is left for the cashier user to decide upon.

Printed At Time

The exact date and time when a print was generated.

Product Discounts

A reduction in the product`s price it can be either preset or open (Amount or Percentage).

Production Transaction

Is a type of inventory transactions that is used when several items are combined together to create a final product.

Product Mix Report

Is a Cashier app report that shows sales categorized by products and modifiers, as well as Waste and Non-Waste returns.

Product notes

Are additional remarks regarding a specific product that the cashier wants to convey to kitchen employees.

Product Recipe

Is the collective items and quantities used of inventory items to create the final product.

Product Search Button

Is a function used to arrange product names in alchemistical order and search through them.

Product Selling Type

The way products are been sold, either by unit or weight.

Product Tags

Are a method of grouping products that share similar characteristics. Will show on the cashier app if activated.

Purchasing Transaction

Is a type of inventory transactions that is used when an inventory item\items are purchased from a supplier.

Push Notifications

Is the method used to cancel orders made by the Call Center\send a cancelation request to the cashier.

R

Realm size

Realm size acts as a local storage for cashier.

Recall Order

Used to recall an order back form the history in case it was bumped by mistake.

The branch's footer to be printed on the receipt.

Receipt Header

The branch's header to printed on the receipt.

Allows you to upload your business logo which will be printed on the receipts and reports.

Receipt Placeholders

Placeholders are a list of presets that can be printed on the receipt's header or footer, which will affect all branches.

Receipt Reprint

Receipts can have one of two titles, its either an Official Receipt or a Receipt Reprint. The second print is always titled Receipt Reprint.

Receipt Subtotal

Is the Summation of the order`s products and modifiers - Taxes.

Redeem Points

Is the action used to cash-in on your accumulated loyalty points.

Reference

Is a sequence of numbers and characters used for identifying a specific entity at the database within the same business.

Register

Is a Cashier app screen the is used for placeing and processing orders.

Remaining Amount

Equals to the To Pay Amount - Summation of all payment methods.

Support Request

Is a service provided by Foodics for enabling clients to request problems support.

Required Modifier

When Minimum Options is set to 1 or higher for a modifier.

Return Order

Is the action taken when the customer wants to cancel the order after the payment has been completed.

Rounding Amount

Total amount of rounding has been applied.

Round type

The Final price`s rounding method it can be either Up, Down or Average.

S

Scan Coupon

The action used to determine the validity of the coupon.

Security Integration

Security softwares offers a synchronization between your security systems and Foodics in order to have faster more efficient decisions when needed. Available integrations include Solink.

Service Fees

Total amount gained out of additional services.

Set Delivery Price

Is an action used in delivery orders, can be used in case of not having a preset delivery price or in case of modification.

shifts Pending Uploads

Are ended Shifts waiting to be uploaded to the dashboard.

Singular Modifier selection

When Is Multiple option set to No, the user will only be able to select one modifier option per product.

Split Order

Allows you to split the order into two different orders.

Static Table

Pick a table in which all orders sent from that Waiter Device will be assigned to automatically.

Status

The current status of an order's lifecycle, which can be Active, Pending, Done or Void.

STC Pay

STC Pay is a digital secure wallet that empowers individuals to take full control of their finances at their fingertips anytime, anywhere.

Sub Cashier

Is the Cashier added in master cashier as a sub cashier to increase the quantity of cashiers in one branch for a better operation.

Sub mode

Is the mode enabled in case of having a Master Cashier to pair to. Paired cashiers will share the order numbering sequence.

System version

Reflects the iOS running version.

T

Table view

Shows virtual layout of all created floors. Available tables will be labeled green, occupied will be marked red and tables who have the check ordered will be marked orange.

Till Close

Is the process of closing the till by entering the amount of money found in Cash Drawer at the time of ending a shift.

Till Operations

Is the process of adding or removing cash from the drawer without completing any transaction.

tills Pending Uploads

Are closed Tills waiting to be uploaded to the dashboard.

Till Status

Shows if till is closed or open, if open, opening amount will be shown.

Till Summary Report

Is a Cashier app report that is used by to view details related to tills' timings and totals amounts within a specified business date.

Time Zone

Is a geographic region within which the same standard time is used.

To Pay Amount

The amount to be paid right now by the customer, it can be <= the Due Amount. It will be equal to the Due Amount by default.

Transfer Transaction

Is a type of inventory transactions that is used when items are moved from one entity to another.

U

Upgradable combo item

Is an option that is when enabled upgraded items will sustain their upgrades even if size changes.

Upload Data

Is the process of uploading data updates to Dashboard using Upload Data button found in Cashier Sync screen.

Username

The app user name which will show on the applications.

User Pin

The app user's password which will be used to login to the applications.

V

Variance Cost

The difference between Entered Quantity Cost and Original Quantity Cost represented as:

    Variance Cost = Entered Quantity Cost - Original Quantity Cost

Variance Quantity

The difference between Entered Quantity and Original Quantity represented as:

    Variance = Entered quantity – Original Quantity

Void Order

An Option to cancel or send Order Cancelation request.

Void Reason

The reason for which the void (cancellation) was made.

W

Waiter Approval

Is a verification method used by the waiter users to double check the orders made by the customers before sending them to the cashier.

Waiter App

Is the Foodics provided application for serving ordering processes inside the restaurant.

Waiting Time

Is the amount of waiting time for an order's preparation.

Waste Return

Is a type of return in which the returned items can`t be reused by the business.

Waste Transaction

Is a type of inventory transactions that is used to mark wastage during production.

Waste Void

Is a type of void in which the voided items can`t be reused by the business.

Working Hours

The time difference between Open Time and Close Time for a specific branch, which implies the number of working hours per day.

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